OmniPark is looking for talent to contribute to our software support team.

LOCATION

• Eligible to Washington residents
• Work from Home/Remote

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide software to OmniPark clients for hardware issues that interact with the OmniPark application (printers or handhelds).
• Represent OmniPark and communicate with a diverse customer base via phone, written correspondence, oral presentations or other communication methods as required.
• Demonstrate strong interpersonal and communication skills, while working with diverse audiences from highly technical to entry level customers.
• Use online ticketing systems to relay timely, accurate and pertinent information to internal and external stakeholders.
• Document and manage knowledge base, online documents, support tools, and other resources in an online environment.
• Troubleshoot technical and training issues regarding software and services for multiple related products, and then collaborate with engineering teams to achieve resolution.
• Develop specialized mid to high level expertise on the various products, services, and tools via internal and self-driven training.
• Knowledge share, train, and mentor to improve overall knowledge in a team environment.
• Offering support to OmniPark clients for the Omnipark main application as well as the associated product suite.
• Configuring the applications and hardware for new and existing clients.
• Testing the current applications, as required to support current and future software releases.
• Provide accurate, clear and concise help, guidance, knowledge and training to other engineers when needed.
• Exhibiting a passion for computer programming and software engineering
• Ability to write efficient SQL queries and stored procedures for MS SQL 2012 server and newer
• Make suggestions to improve the processes and the workflows.
• Any other responsibilities required to maintain a high level of customer satisfaction.

QUALIFICATION/REQUIREMENTS

• 1+ years direct working experience in .NET 4.0 and above, C#, MS SQL 
• Strong customer service ability, accurate and logical problem-solving acumen, and communication skills
• Strong computer skills: TSQL, .NET, HTML, C++ (nice to have), XML, XSLT
• Proven ability to ask clear, concise, probing questions to determine customer need
• Ability to present in front of customers, Skype, in person, etc.
• Demonstrate problem solving ability in a fast-paced call center environment
• Ability to handle difficult customers, high pressure calls, and appropriately escalate supervisor level calls
• Ability to travel on some occasions
• Lift 25 pounds
• Passion for improvement.