Imprezzio develops Sales and Marketing Automation platforms allowing enterprise-scale customers to manage the entire cold to sold customer life cycle. Our applications foster strong relationships that are the foundation for growth and success in any team or organization. Our culture is built on personal accountability, empathy, collaboration, creative problem-solving and proactive communication. We are looking for a customer-oriented, reliable individual to add value to our amazing support team. Note: we are currently following work from home recommendations in response to COVID-19, however the classification for this position is onsite in Spokane, WA. Please only submit for this position if you currently reside or plan to relocate to the Spokane area.   

SUMMARY: Customer Support Specialist assists users of our applications with training best practice behaviors, identifying expected outcomes and troubleshooting usage issues. They routinely support both inbound and outbound calls and e-mails while providing superior customer service.

As a Customer Support Specialist, a typical day might include:

• Handling incoming customer support by phone, and email using ticket tracking systems
• Providing answers to clients by identifying problems; researching answers; guiding users through required steps
• Guiding customers to understand software while troubleshooting usage issues
• Conduct proactive, outbound calling to introduce and assist setup of key features within the application
• Managing ticketing & respond to client questions
• Coordinating client communication
• Developing specialized expertise on all products, services, and internal tools/systems
• Communicating with the team, supervisors and internal stakeholders
• Ongoing Training & Individual Development Plans
• Other duties as assigned to meet business needs

This might be the job for you if you have:

• 1-3 years of customer service, call center and/or technical support experience

• Patient & courteous with a “how can I help” attitude
• Flexible and agile approach to change
• Remote work space facilitating exceptional service delivery
• Ability to stay motivated and engaged while working remotely
• Working knowledge of Microsoft Office applications
• Problem-Solving skills

Bonus points for:

• Experience with Customer Relationship Management (CRM) applications
• Live Chat support experience
• Insurance marketing and sales background

Imprezzio may be a great fit if:

• You are energetic and enjoy a collaborative team environment
• You are confident and love sharing success with your team
• You love to work in customer service
• You take ownership of your work and continuously strive for improvement